Frequently Asked Questions
Everything you need to know about shopping at Powell's Owls
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your items ship, we will send a second email containing a tracking number so you can follow your package's journey.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.
Do you ship internationally?
Yes, Powell's Owls ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Sustainability and ethics are at our core. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials.